Privacy & Data Protection

This Privacy Policy explains how ZotaBet collects, uses and protects the personal information you provide when you create an account, place bets or use our services in Canada. We take your privacy seriously and set out below the types of information we collect, how we use it, who we may share it with, and the choices you have about your data.

Types of data we collect

Personal data

When you register or verify your account we collect personal data such as your name, date of birth, email address, phone number and postal address. We also collect identity documents when required for verification, and payment details needed to process deposits and withdrawals.

Technical data

We automatically collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and location data where permitted. We also record your activity on the site - pages viewed, games played, bets placed and session timestamps - to operate the service securely and reliably.

Transactional data

Transactional records include deposit and withdrawal history, bet and game activity, bonuses applied, and account balances. This information is necessary to manage your account, process payments, handle disputes and meet compliance obligations.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, prevent fraud and money laundering, and provide customer support. Transactional and activity data help us maintain account records, resolve disputes and ensure fair play. Where you have given consent, we may also send promotional messages and tailor offers to your preferences.

Data protection and storage

We protect your information using standard security measures such as encryption in transit, access controls and secure hosting. Access to personal data is limited to authorised staff and service providers who need the information to perform their tasks. We retain data only as long as necessary for the purposes described or as required by applicable law.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your settings, keep you logged in, analyse site performance and deliver relevant content. You can manage or block cookies through your browser settings, though some features may not function correctly if cookies are disabled. Third-party analytics and advertising partners may also place cookies as described in their own policies.

Sharing information with third parties

We may share personal information with payment processors, identity verification services, game providers, hosting and analytics providers, and legal or regulatory authorities when required. All service providers are contractually required to protect your data and use it only for the purposes we specify. We disclose information to comply with legal obligations or to respond to lawful requests from authorities.

Your rights

You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where permitted by law, and object to or restrict certain processing. You may also withdraw consent to marketing at any time. To exercise these rights, contact us using the details below and we will respond within a reasonable time.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. For security, we will ask you to verify your identity before making changes. Where we cannot fulfil a request, we will explain the reason and any applicable legal basis for retaining the information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with the updated effective date and, where appropriate, we will notify you by email or account message. Continued use of our services after changes indicates acceptance of the revised policy.