ZotaBet Casino Terms of Use

These Terms and Conditions describe the rules that govern your use of the ZotaBet platform. They explain the relationship between you and us, set out your responsibilities when using our services, and outline how we manage accounts, promotions, payments and disputes. By registering and using our site you agree to comply with these terms and any additional rules published in the help and promotions sections.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining an up-to-date email address, phone number and residential address, and protecting your password and login details. You must notify us immediately if you suspect unauthorised access. We reserve the right to suspend, limit or close accounts where we have reasonable grounds to believe an account has been compromised, is being used fraudulently or breaches these terms.

Eligibility requirements

To use our services you must meet the legal age and jurisdiction requirements applicable where you reside. You confirm that you are eligible to register and place bets under your local laws. We may refuse registration or close accounts where eligibility cannot be established. Verification checks are required for identity, age and source of funds and may be requested before allowing play or processing withdrawals.

Acceptable platform use

Use of the platform must be lawful and honest. You agree not to create more than one account, attempt to manipulate games or markets, use automated betting software without permission, or exploit promotions through collusion, bonus abuse or other unfair practices. Use of VPNs to conceal your location where that would breach our terms is prohibited. Breaches of acceptable use may lead to forfeiture of winnings, account closure and recovery of losses.

General bonus and promotion rules

Promotions and welcome bonuses are subject to specific terms displayed at the time of offer. Unless stated otherwise, bonuses are intended for recreational play and may carry wagering requirements, game contribution limits and maximum bet restrictions while active. Only one promotion may be active per account when stated. We reserve the right to withdraw, amend or refuse any promotion in cases of suspected abuse or error.

Deposits and withdrawals

Details of accepted payment methods are available in the cashier. We process deposits promptly, though external fees or delays may apply from third-party providers. Withdrawals are subject to verification checks and may be held while identity, payment method or source-of-funds documents are reviewed. We may apply personal account limits and standard anti-money-laundering controls. Large or unusual withdrawal requests may require additional checks before funds are released.

Dispute resolution

If you have a dispute, contact customer support so we can investigate. We aim to respond promptly and resolve issues through our internal review process. If the matter remains unresolved we may refer it to an independent alternative dispute resolution service where available. Use of any dispute process does not affect our right to take action against accounts for breaches of these terms.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not agree with updated terms you should stop using the platform and contact support for account closure.